Privacy & Data
Protection Policy

We collect information to provide better services to all our patients. This includes:

• Personal Identification: Name, email, phone number, and residential address provided during booking.
• Health Data: Clinical notes, booking history, and service preferences managed securely by our medical staff.
• Technical Data: IP address, browser type, and device information to ensure our platform security.

Your data is used strictly to facilitate your healthcare journey. We use your information to: schedule appointments, communicate medical results, improve our website functionality, and comply with legal healthcare regulations in Nigeria.

We use third-party analytics tools, such as PostHog, to understand how visitors interact with our website. These tools help us identify broken links, optimize page load speeds, and improve the overall user experience.

PostHog may capture data such as mouse movements and clicks. However, we strictly configure these tools to mask sensitive input fields (such as medical forms) to ensure your private health information remains confidential.

We implement industry-standard security measures, including SSL encryption and secure database protocols, to protect your data from unauthorized access. Access to personal health information is strictly limited to authorized clinical staff bound by confidentiality agreements.

You have the right to request access to the personal data we hold about you, to request corrections to any inaccuracies, and to request the deletion of your digital account data (subject to medical record retention laws). To exercise these rights, please contact our Data Protection Officer at privacy@stcatherines.ng.